i don’t have a mac — i have a pc. but i’ve been wanting to switch over at some point. i’ve really been held back by one particular piece of software i have to use that isn’t mac compatible, and runs somewhat less than perfectly with pc-emulator software.
but i’ve always held apple in the highest esteem on every front — technology, design, forward thinking business approaches, products, and much more.
as i do all the time, i downloaded a cd (damien rice’s new one: 9). one of the songs wouldn’t download. every time i tried to start that particular song’s download again, i got an error message. clearly, the problem is not on my end, but on the end of the itunes store. mild frustration, since i’d already paid for it, right? and i thought i’d send them a little email or online customer service notice, and assumed i would get a perky response in the next 48 hours telling me it had been fixed and i was invited back to download the cd i’d paid for again.
but get this: forward thinking apple, amazing apple that should be smoking all competition, fast and quick to market apple, only seem to care about getting amazing products out the door. once you’ve bought them, apple is done with you. after spending a half hour trying to find a way to email them about my stupid little problem, i found there is no way. you can read online faqs. you can go into user forums and ask the cult and hope someone responds (which is fine, i suppose, if your question isn’t “the song i paid for didn’t download; can you let me know when that’s fixed so i can retry?”). apparently, to apple, technology is for sales — but not for customer service.
it’s only one song. so it’s not a big deal, right? but it’s the principle of the thing: they gladly took my money, and didn’t deliver what i paid for; and are now making me jump through stupid hoops to play their game of getting it solved, in a way that is easiest for them, not me. that just blows.
[[oh the irony: immediately after i saved this post, my pc laptop froze up.]]